Announcing the Transit-Oriented Development Toolkit
Transit-oriented-development creates vibrant, walkable, mixed-use neighborhoods surrounding transit stations, and is fundamental to the regional policy that sustains thriving transit communities. In support of this vision, Sound Transit and the Model Code Partnership, together with the cities of Everett and Lynnwood, Snohomish County, Puget Sound Regional Council, and other partners, are proud to announce the recent completion and publishing of the Transit-Oriented Development Toolkit.
Otak planners and designers were an instrumental part of the consultant team that developed this comprehensive, state-of‑the‑practice guidance, working alongside Kimley‑Horn (project manager), Mithun, and EnviroIssues.
Best Practices Visualized
The Toolkit includes chapters on urban design and placekeeping, land use and built form, multimodal streets, as well as resilient infrastructure and green buildings. It goes on to cover implementing regulations in these areas that can be integrated into local codes. Heavily illustrated, the guide presents best practices, policy considerations, design concepts, and regulatory language to support local adoption.
In addition to content development, Otak facilitated multiple workshops with the Model Code Partnership throughout the process. The work was funded primarily by a grant from the Federal Transit Administration’s TOD Pilot Program under the direction of Miranda Redinger, AICP, with Sound Transit. Otak’s team was led by Mandi Roberts, AICP, PLA, with key contributions from a multidisciplinary team of planners, designers, and technical specialists. That team included Ben Schneider, PLA; Mark Shelby, PLA; Cristina Haworth, AICP; Emily Larson; Samantha Cornejo; Brendan Wedderspoon; Marissa Chargualaf; Christopher Green; Casey McKenna; and Matt Neish supporting the work.
The Monroe Ave Stormwater Facility team [right] and Swift Bus Rapid Transit team [left] at the 2026 ACEC WA awards event.As major enhancements to their communities, two Otak projects were honored at the 2026 American Council of Engineering Companies (ACEC) WA awards ceremony for making a positive impact in distinctly different ways. The Monroe Avenue Stormwater Facility earned a Gold Award for its innovative application of techniques to deliver a unique piece of green stormwater infrastructure while the Swift Bus Rapid Transit Orange Line earned a Silver Award for its social, economic, and sustainable design.
As an organization committed to advancing the industry, ACEC holds the annual awards to recognize engineering firms for projects that demonstrate an exceptional degree of innovation, complexity, achievement, and value. A closer look at these two projects, adding to a list of award-winning work, and their impact on surrounding communities can be found below.
Monroe Avenue Stormwater Facility – Gold Award: Uniqueness and/or Innovative Application of New or Existing Techniques
The Monroe Avenue Stormwater Treatment and Infiltration Facility represents a breakthrough in urban stormwater management and a model for engineering innovation solving long-standing environmental, flooding, and community space challenges within highly developed basins.
Located in the 260-acre Renton Highlands watershed, the project replaced an outdated infiltration pit with a facility designed to manage 100-year storm events, improve water quality, and deliver lasting public benefits. Among its most innovative elements is a multi-layered sediment and pollutant removal ‘treatment train’ engineered to preserve the infiltration capacity of the native soils. Altogether, the project will reduce flooding and improve water quality in the City of Renton for generations to come.
Swift Bus Rapid Transit, Orange Line – Silver Award: Social, Economic, and Sustainable Design
Adding to the state’s first rapid transit system of its kind, the Swift BRT Orange Line is an 11-mile connection between multiple communities in Snohomish County. This expansion of public transportation enhances accessibility for the region’s residents to a variety of vital services as well as economic and social opportunities.
It would be difficult to quantify the impact of Bob Collins, not only on the public education systems for countless community members across the Pacific Northwest, but also the professional education and growth of many more he’s worked with. A focus on people has been a cornerstone of Bob’s career managing decades of successful school bond programs and it’s something he’s proud to have passed down in reaching retirement.
“When you build a team that cares about both project and personal challenges, it comes back in spades… care for people and they’ll take care of you.”
– Bob Collins, Senior Project Manager
From beginning as a contractor to helping manage them as an owner’s representative, Bob’s perspective on projects has evolved but his role team builder and mentor has always remained. It represents a consistent element across his relationships with school districts, the development of our internal teams, and now in the handoff of that approach to someone with a similarly diverse background. In tandem with a celebration of Bob’s impressive career comes a welcome to Stormy Shanks, who will now build on the foundation he’s built.
This passing of the torch isn’t just a transition of work, but an opportunity to share deep industry knowledge Bob has accumulated over decades.
Two Paths, a Single Aim to Improve Schools and their Communities
While Bob’s career began as a contractor, Stormy started as an engineer. Experience on the other side of projects was invaluable to each as they found their way to the owner’s perspective. And in both cases, that path was motivated by the same goal: having a positive impact on communities.
“One of the coolest things we get to do is work with the community and owner to really answer, ‘what do you value here?’ Sometimes you need to find the “why” first before realizing the most effective solution.”
– Stormy Shanks, Client Service Manager
As a mechanical engineer, education projects were always Stormy’s favorite. A large part of this was recognizing the central role schools play in their communities, especially today when people have fewer “third places” (church, Elk’s Lodge, etc.) where they regularly gather. “Lots of people don’t have third places now, and schools are often that place for many people.” Stormy experienced that importance firsthand, which ultimately shaped the next step in her career.
After working on the design of a Portland Public Schools (PPS) project, Stormy eventually joined the district to help manage that very bond program. The experience was a unique opportunity to work both as a designer and as an owner on the same project. In addition to the social impact of schools as spaces, she’s also drawn to their uncommon versatility as facilities. “[Schools] have a little bit of everything, from performing arts, sports, and labs to commercial kitchens, offices, and common areas. They are an incredible thing to get to work on.”
“[Clients] should expect to have the same level of honesty from our team through the good, bad, and ugly… they’re not working with someone who just wants to make money but wants to get to the end of the line successfully.”
– Bob Collins, Senior Project Manager
According to Bob, an owner’s representative should be more than “a hired gun.” He believes they need to be just as invested in the mission as the client, so they can advise, consult, and even make difficult decisions when needed on their behalf. It’s an approach he’s applied time and again, from completing a series of buildings for Reynolds School District simultaneously when nobody thought it was possible, to the long-standing, close collaboration with Salem-Keizer School District that led to more project improvements than originally planned.
That history has been especially meaningful for Stormy who says her superpower is pattern recognition and an ability to apply that context in making correct adjustments in future situations. Offering that context is just one more example of something Bob has valued his entire career. “It’s been important to relay lessons learned. I know I got that from a few folks… to show not just technically how you get the work done but the right way to go about doing it.”
Above all, this moment offers an opportunity to thank Bob for his leadership, his transparency, and his commitment to doing the work the right way, and for ensuring that what he’s built continues through others.
Bob speaking to colleagues and peers gathered during his retirement party.
Bob recognized by peers during his retirement party.
Photo of Bob with other members of the owner’s rep team.
Bob and members of the Reynolds School District project team during a ribbon cutting for Fairview Elementary.
The Upper Kellogg Creek project team [left] and 1st and Strand project team [right] at the 2026 ACEC OR awards.Multidisciplinary, multi-phase expertise was recognized at this year’s ACEC Oregon awards, with two Otak projects earning honors from the American Council of Engineering Companies Oregon Chapter. Work to reduce flooding by adding green stormwater infrastructure in a unique neighborhood setting was highlighted with a Small Project Award for the Upper Kellogg Creek Capital Improvements, while an Honor Award for the design and planning around 1st and Strand showcased upgrades aimed at growing the downtown waterfront of St. Helens, Washington.
As an organization committed to advancing the industry, ACEC holds the annual awards to recognize engineering firms for projects that demonstrate an exceptional degree of innovation, complexity, achievement, and value. A closer look at these two projects, adding to a list of award-winning work, and their impact on surrounding communities can be found below.
Upper Kellogg Stormwater Management & Capital Improvements – Small Project Award
With a unique application of green stormwater infrastructure in a residential neighborhood setting, work on Upper Kellogg Creek addressed chronic flooding for the surrounding community while also enhancing its natural habitat. Initial capital improvement planning led to a design that connects a restored stream with an updated roadway stormwater system to eliminate the frequency of flooding issues during storm events.
1st and Strand: St. Helens Waterfront – Honor Award
Transforming an old mill site into a walkable, multimodal public space that sets up the downtown St. Helens waterfront for future growth was the basis of a planning effort and subsequent transportation design for the area. A new multiuse path and roundabout along with the added ability to close off a portion of the street for festivals reduces congestion in the area, supporting public use and continued economic growth.
In celebrating innovators, leaders, and change makers shaping the built environment, the Daily Journal of Commerce (DJC) Oregon Chapter included six Otak experts as part of their annual Top 250 list.
The recognition includes representatives from a variety of groups from across our multidisciplinary expertise and complements a list of award-winning work. Selected solely by the DJC editorial staff, the honor recognizes leaders whose work improving communities in the region stands out for impact, integrity and influence. More information about this year’s members—along with a glimpse into one instance where each has made their mark—can be found below.
Kristen Ballou, PE – Senior Civil Engineer
Kristen Ballou, who is also a past recipient of the Women of Vision honor, has been designing increased connectivity for communities at Otak for more than two decades. Her efforts to improve transportation infrastructure have placed a priority on enhancing accessibility, multi-modal features, and an overarching increase in livability.
Boones Ferry Corridor
In leading work across projects stemming from the Tualatin Moving Forward bond program, Kristen Ballou was instrumental in finding the efficient multi-modal enhancements that now span the Boones Ferry Corridor. Learn more about the complete approach that overcame challenging site constraints to create a safer environment for the community.
Casey McKenna, AIA – Business Unit Leader of Architecture
With 28 years of experience, Casey McKenna specializes in mixed used, housing, and hospitality projects contributing to Otak’s multidisciplinary work by delivering complex architectural solutions. In developing the growing architecture team, he emphasizes the importance of trust and communication as an essential component to encouraging creative and innovative approaches. Casey’s commitment to his community extends beyond the office, where he is an active member of a local youth football organization.
The Byway at Wood Village
A common thread among Casey McKenna’s work is an approach to design that aims to incorporate themes from the surrounding area. Learn more about The Byway at Wood Village, a mixed-use development that seamlessly integrates with its place near the base of Mount Hood.
Sarah Oaks – Director of Project Management and Construction Management
Bridging the gap between project development and public trust, Sarah Oaks has been leading complex capital improvement projects at Otak for nearly a decade. Her wide range of work has been particularly impactful for communities in guiding public safety infrastructure projects and school bonds programs to maximize their value. Sarah is also a past recipient of the Women of Vision Honor and is an active supporter of the Architecture Construction Engineering (ACE) Mentor Program, invested in advancing the future of the industry.
Tigard-Tualatin School District Bond Program
With a combination of technology, safety, and seismic improvements, Sarah Oaks guided a $350 Million bond for the Tigard-Tualatin School District to maximize the community’s investment in its future. Learn more about the project and how it added and expanded its facilities while also supporting net-zero energy goals.
Amanda Owings, PE – Business Unit Leader of Transportation and Infrastructure
Dedicated to enhancing community mobility through impactful infrastructure projects, Amanda Owings stands out as a leader within Otak’s multidisciplinary team. Her expertise in transportation is matched by her ability to foster collaboration among the various disciplines to find the best possible solutions. Amanda is a Women of Vision honoree and an active member of the APWA Oregon chapter.
McGilchrist Street Arterial Improvements
A vital connection for the community of Salem, Oregon, Amanda Owings led efforts to not only improve the major arterial of McGilchrist Street but also the infrastructure and natural habitat it intersects. Learn more about the design of this roadway and its variety of impacts from traffic and flooding to fish passage.
Margaret Steinhilber – Senior Project Architect
Margaret Steinhilber is a leader not only within the Otak architecture group, but also in the firm’s broader efforts to support more sustainable development. She is a WELL Accredited Professional and member of the Green Otak (GO) Committee, bringing together experts across disciplines to collaborate on best practices and internal processes that add resilience in communities. Aside from her design work, Margaret is also a Women of Vision honoree and an active participant in mentoring students as well as volunteering with Lift UP to deliver food to those in need.
Cascade Administrative Building
The adaptive reuse of 70,000 square-feet within an existing two-story concrete tilt panel building became the new headquarters for Community Transit. Margaret Steinhilber’s design work emphasized employee amenities and an expanded space for a modern work environment. Learn more about the project and upgrades to several other Community Transit facilities.
Saretta Tillmaand – Project Architect
Saretta Tillmaand is a leader on both architecture projects and the development of future architecture professionals, as a primary stakeholder in the Otak internship program. Saretta’s extensive career in design is matched by her involvement with community service, volunteering for a variety of organizations and connecting colleagues with opportunities to do the same. A previous Women of Vison honoree, her team-focused approach aims to expand opportunities for hands-on experience, maximizing potential for professional growth.
South Cooper Mountain
Contributing to collective goals around addressing affordable housing within the architecture group, Saretta Tillmaand was vital to the development of South Cooper Mountain. The project included Amity Orchards, three multi-family buildings that add 164 affordable housing units. Learn more about the project and how it is integrated with the surrounding community.
Otak project lead, Russ Gaston (far right), during the Miller Creek Restoration ribbon cutting ceremony
A collaborative effort between multiple municipalities and a multidisciplinary Otak team reached a significant milestone last week with a ribbon cutting ceremony at Miller Creek. Stakeholders from Port of Seattle, the Cities of Burien, and SeaTac, gathered alongside project leads to celebrate the completion of 1.4-acres of restored floodplain designed to enhance habitat for endangered salmon and reduce flooding for the surrounding community.
The project is just one piece of the Northeast Redevelopment Area (NERA) where master planning set a vision for economic development near the growing regional airport. In addition to the green stormwater infrastructure and environmental enhancements, the design also opened the area to greater public recreation with access to the regional trail system.
About the Miller Creek Restoration
To support redevelopment of a 162-acre subarea near the expanding SeaTac International Airport, the restoration of Miller Creek improved stormwater capacity, natural habitat, and public use. By daylighting 900 linear feet of a stream that previously flowed through a failing pipe system, the project also adds protection for private property and downstream wetlands from runoff. The restored stream will now also provide important natural habitat for endangered salmon and other aquatic species by bringing it to the surface and removing other barriers to fish passage. These efforts contribute to broader efforts to restore the Puget Sound Watershed.
One of several stakeholders speaking during the ribbon cutting event for the restored Miller Creek.
People walking along the Miller Creek Trail on a guided tour during its ribbon cutting event.
Graphic with information on this green stormwater infrastructure and it’s place in the natural hydrologic process.
Upper Left Image: Kevin Dooley (Left) and Jake Warren (Right) at the 2025 ACEC CO Engineering Excellence Awards
A creative approach to challenging mountain terrain was recognized at the 2025 American Council of Engineering Companies (ACEC) of Colorado event with an Honor Award for the Maroon Creek Trail. The transportation design behind this multimodal path is transformative for the City of Aspen, adding community connectivity while using low impact methods in this environmentally sensitive corridor.
For more than 65 years, the annual ACEC CO Engineering Excellence Awards (EEA) have been highlighting projects that demonstrate an exceptional degree of innovation, complexity, achievement, and value. Learn more about how the Maroon Creek trail met these criteria to enhance mobility, safety, and environmental stewardship in this iconic Rocky Mountain setting.
About the Maroon Creek Multiuse Trail
The Maroon Creek Multiuse Trail provides a safe, non-motorized, and clearly-defined connection throughout the City of Aspen. Integrating with the city’s 22 miles of existing trails, it provides year-round access between the city’s neighborhoods, schools, and downtown core. This includes priority locations such the Aspen Recreation Center transit hub, Aspen Highlands Ski Area, and Maroon Bells Scenic Area. By encouraging walking and biking over vehicle use, this asset supports local climate goals while also reducing traffic congestion.
The trail has become a visible symbol of engineering’s role in promoting active transportation and environmental stewardship. As part of an extensive public engagement, the final design gave careful consideration of adjacent properties while giving priority to community input and ensuring fiscal responsibility. With steep slopes, limited right-of-way, sensitive wetlands, and proximity to a major waterway, the Maroon Creek Trail design addressed a variety of complex challenges. A combination of technical ingenuity and stakeholder collaboration successfully navigated these constraints, including extensive hydrologic modeling and specialized materials to accommodate seasonal freeze-thaw cycles and avalanche-prone areas. A careful balance of roadway separation and physical barriers were part of a creative approach to setting trail alignment in narrow settings.
Otak stakeholders with broader members of the Maroon Creek Trail project team
Graphic showing a map of the Maroon Creek Trail project area
The Maroon Creek Trail during construction
View of a pedestrian bridge and one finished portion of the Maroon Creek Trail
The 2025 American Public Works Association (APWA) OR Fall Conference included two presentations by Otak experts and two more award-winning projects for the firm. Project of the Year honors highlighted the transportation design of 1st and Strand and the environmental design for the Springwater Wetland Restoration.
In addition to the accolades, a panel with water resources team leader Phil Kenyon focused on strategies that streamline collaboration between operations and engineering on projects while civil engineer team leader Keith Buisman shared an in-depth look at the design behind the award-winning 1st and Strand project. These sessions were followed by a wine tasting event where all proceeds went toward supporting the APWA Oregon Scholastic Foundation, advancing education opportunities in the industry.
Altogether, this year’s event followed a theme of “Public Works Unmasked.” It placed an emphasis on the details behind the work and ideas that were shared across the event’s activities. A closer look at the two Project of the Year winners can be found below.
About 1st and Strand – Project of the Year (Transportation Category: $5 million – $25 million)
Situated along the downtown waterfront, work at 1st and Strand set up the City of St. Helens for continued growth. An initial planning effort was followed by a transportation design that clearly defines this downtown core, both with infrastructure for growing business in the area and enhancing its use for the community.
Adjacent to City Hall and other public buildings, the streetscape design allows the area to host public events without disrupting traffic. The enhancements improve congestion, parking, and pedestrian access while also extending utilities that create shovel-ready sites for future development.
About the Springwater Wetlands Restoration – Project of the Year (Environmental Category: $5 million – $25 million)
A reconnected floodplain was designed to improve flooding for the City of Portland with the restored Springwater Wetlands. This extensive example of green stormwater infrastructure in an urban environment also adds a natural area for natural habitat and public access with connection a regional trail system.
The project was informed by complex hydraulic modeling and environmental science to account for historic flooding events. Data from those studies were also used in designing public access amenities and several other community-focused features found throughout the site.
A ribbon cutting event on Saturday, October 25, officially opened the newly renovated Astoria Library, re-introducing the public to this asset following its comprehensive renovation. Those in attendance learned more about the new features that added increased usable square footage, seismic resilience, upgraded utilities, community space, and inspiring works from local artists.
The occasion marked a conclusion to more than a year of construction that makes use of an $8 million bond and featured remarks from several community leaders, including the Mayor of Astoria, on the importance of this historic facility. As owner’s representative, the Otak project lead and group leader were in attendance to take part in the occasion.
“I’d say we are really excited for the community to see the new space… it doesn’t feel like the same building.”
– Suzanne Harold, Astoria Library Director
With a new children’s area and 9,000 square-foot basement that’s been converted into fully useable space, the day marked a celebration of the expansion of this vital community resource. It also served as an unveiling for several works of art found throughout the building as part of an overarching effort to honor the history of this coastal community, its ecosystem and wildlife, as well as indigenous cultures.
About the Astoria Library Renovation
For nearly 50 years, the Astoria Library served its community as it was originally constructed. After passage of an $8 million bond, efficiencies in managing the full $10 million budget allowed the renovation to go beyond improvements to accessibility, technology, and building systems, adding seismic resilience as well. Much of the work focused on expanding community use of the facility and enhancing its storage of historical items, including artifacts from the Lewis and Clark expedition that led to this location as the first settlement west of the Rockies.
Archives of newspapers, books, wanted posters, and other materials dating back hundreds of years are among the thousands of other assets kept on record. A new children’s area, teen room, and various meeting rooms add to the library’s public utility. Its location near the Oregon coast provided inspiration for several art installations found throughout the building. From a cedar panel carved with the image of a Chinook Tribe Member to murals with Indigenous and Chinese themes, the pieces together paint a picture of the area’s history.
Its location near the Oregon coast provided inspiration for several art installations found throughout the building. From a cedar panel carved with the image of a Chinook Tribe Member to murals with Indigenous and Chinese themes, the pieces together paint a picture of the area’s history.
Interior view of the renovated Astoria Library
Left to Right: Shawn Klinkner (Business Unit Leader), Brian Hardebeck (Project Manager)
People gathered in front of one of the local art installations
People browsing bookshelves in the newly reopened Astoria Library
Group photo of the 2025 DJC Oregon Women of Vision Award recipients.
Members of the Pacific Northwest’s AEC industry gathered for the Daily Journal of Commerce (DJC) Oregon’s annual event where three experts from the Otak team were recognized for their accomplishments as women in the field. This year, the DJC Women of Vision Award recipients included Alex Cettie, Miki Bragg, and Mandy Flett.
Learn more about all three and see what peers had to say about their contributions to the industry on the way to earning this career accolade.
Meet the 2025 Honorees
Alex Cettie, Project Manager
As a member of Otak’s owner’s representative group, Alex began her career in the AEC industry a decade ago with a focus on transportation engineering. Her career has advanced since joining Otak to grown into primarily supporting a variety of healthcare and public agency clients, all while bringing a unique collaborative mindset.
“Alex is a rising star… She brings a contagious enthusiasm and a conscientious leadership to the projects she is involved with and is passionate about client advocacy.”
– Shawn Klinkner, Business Unit Leader of PMCM
Among the many projects Alex has helped lead with an emphasis on public engagement, a couple stand out. Critical renovations to the historic Salmon Run Bell Tower in Vancouver, Washington left the structure behind fencing during construction. It’s located in the state’s oldest public park and while on site managing construction one day, Alex was approached by a family interested in what was happening behind the scenes. Alex went inside and recorded a video which she then shared with the family who later wrote the city to say thank you, mentioning that their son enjoyed watching the video daily.
Alex also led efforts to develop and successfully secure a bond for the Hoodland Fire District that protects a critical 45-square-mile corridor around Mt. Hood in Oregon. Its main fire station, in operation since 1966, had been renovated numerous times but could no longer meet the community’s growing needs. After procurement of the project team and sourcing additional funding to offset taxpayer costs, Alex’s efforts led to a bond that passed with nearly 60% affirmative support from a community that will now be better positioned for emergency response.
Miki Bragg, Senior Project Manager
Making a lasting impact through both project contributions and leadership that strengthens our internal systems, Miki is also a member of the owner’s representative team. As part of 17 years in the industry, she’s been at Otak for nearly five of those. In that time, she’s applied the mantra of, “be the change you want to see,” in every aspect of her day-to-day activities, setting a high standard for project delivery and peer mentorship.
“Miki brings a strong voice to her work. She’s confident, direct, and not afraid to speak up or advocate for what she believes is right… She cares deeply about doing great work and helping others do the same.”
– Sarah Oaks, Director of PMCM
Playing a key role in successful project delivery for several public agencies, Miki has had a hand in ensuring essential facilities are opened on time and with minimal disruption to their communities. This includes work improving the Salem-Kiezer School District—Oregon’s largest—where a bond program allowed for comprehensive updates across its facilities. Her background in general contracting has introduced more disciplined processes that have streamlined workflows and reduced risk for clients. It’s all part of an ability to see the bigger picture as Miki consistently anticipates challenges before they escalate. Whether it’s identifying potential contractor compliance issues earlier, clarifying scope ambiguities, or ensuring documentation is properly in place, her proactive mindset prevents costly delays and positions the team to respond with confidence and clarity.
Miki’s commitment to teamwork also extends beyond regular office hours. She is no stranger to making extra time for some added mentorship and team building that emphasizes trust, mutual support, and reliability. Outside of work, she carries these principles into her involvement with the community As a Girl Scout leader, youth soccer coach, and volunteer, Miki’s commitment to her community is part of personality, not just her profession.
Mandy Flett, Construction Manager
For more than 20 years, Mandy has supported Otak projects across planning, federal, transportation, and construction management teams. Her natural ability to maintain and grow connections with peers has been central to finding success with such a diversity in disciplines.
“Over the years, I have overseen the progress of multiple projects varying in size and I feel Mandy excels in technical/design ability and project management. Mandy has demonstrated professionalism through their work product and client management skills… I’ve appreciated the opportunity to get to know [Otak’s] staff and have been impressed with the work they have done.”
– Todd Wehner, Project Manager at BPA
Mandy’s superpower is recognizing gaps. With behind-the-scenes leadership, she takes it upon herself to understand the unique issues that affect multiple parties and find common solutions. During critical situations Mandy excels at managing crises with calmness and efficiency. Quick and transparent communication are her foundation for finding resolutions that minimize disruptions and maintain client trust. This is extremely important when working construction projects where time is very valuable and quality relationships keep operations running smoothly. It’s something that’s led her to forge relationships with a variety of clients. From stakeholders in mass transit to those in environmental science agencies, her ability to maintain cohesive teams stems from a love of connecting with people.
The connections Mandy makes span clients, teammates, and her community. This includes mentoring new hires as they navigate their roles. She helps them manage expectations, balance workload, and teaches them efficient ways to work within the team. Mandy provides guidance with insight into the company culture that ensures new employees feel supported and confident in their roles. Her approachable nature and willingness to share her knowledge foster an environment of continuous learning and growth.
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